In order to avoid harming the environment with unnecessary returns, we want to help you to make an order that you are happy with. On our website, we try to provide as much information as possible on our products. If you still have any questions, don’s hesitate to contact us!
In case of a defective product, or if you just decide to use your right to return a product, the following terms apply:
Legal right of withdrawal
You have the right to cancel the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform Seedor by means of a clear declaration (an e-mail or a letter sent by post) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of the withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Returns are allowed in their original packaging, provided that the product has not been used and is in a re-saleable condition. Not collecting the package from a pick up does not qualify as a return. In this case, we will charge the shipping and return costs of the product.
You shall return the goods to us without undue delay and in any case no later than within 14 days from the day on which you have notified us of the revocation of this contract.
You shall bear the direct costs of returning the goods. Shipping costs can be found, for example on https://www.dhl.de/en/privatkunden.html. Seedor reserves the right to make different arrangements in favour of the customer.
You shall be liable for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for testing the quality, characteristics and functioning of the goods.
The benefit of free shipping will be canceled if the customer returns part of the order so that the total price of the remaining products is less than the amount specified in the promotion. In this case, the refundable credit will be reduced by the shipping cost of the cheapest equivalent parcel.
The right of withdrawal does not apply to contracts:
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form: (If you wish to revoke the contract, please complete and return this form).
– To: Seedor, E-Mail: firstname.lastname@example.org
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of paper communication)
(*) delete as appropriate